Abstract:

The issues of business process automation and robotic process automation are usually associated with using physical solutions in production processes. These solutions enable performing activities independently of human participation. Such an approach limits the possibility of applying automation and robotization mainly to manufacturing and the IT processes which are performed as predefined in software used by organizations. A separate category of IT solutions is the technology of automation of repetitive business processes by means of computer programs — robots emulating human work the so-called Robotic Process Automation or RPA. The aim of this paper is the assessment of the usefulness of application of software robots cooperating in business process optimization. For the purpose of this paper, capabilities of software robots were determined, an implementation was carried out and 3 scenarios of robot work were developed. On the basis of the analysis of implementation works and effects of robot work during the studied period, possibilities and potential applications of solutions automating (supporting) business IT processes in public and commercial institutions in Poland were determined.