Abstract:

Information technology and information systems have evolved dramatically over the last half-century, playing an absolutely central and crucial role in the success of today’s organizations. Therefore the complexity of the work of the chief information officer has also increased significantly being a present demand the use of more evolved software tools to support the chief information officer job. With the purpose of identifying and characterizing which software tools chief information officers of large Portuguese companies use in their work, we developed a study with the participation of several chief information officers. The study answers to the question: Does the chief information officer in Portuguese large companies use advanced information technology solutions in his/her work or, as that old saying, the shoemaker's wife is the worse shod. The findings of this study reveal that the chief information officers are not using all the potential of the software tools that would give them a better performance in their jobs.