Abstract:

 Public Transportation systems have been developed and formed independently from one another although they are within the same regional province where the corollary of such development is tremendously experienced. There are little coordination and collaboration between public transport operators and little integration and interoperability among their Fare Collection systems. Therefore, public transportations importance, fulfillment of passengers’ needs and satisfactions as well as patronage has persisted to weaken and decline. This report, which presented the research and findings of barriers to Integrated Smart Card Fare Collection System (ISFCS) implementation and the possible solutions to these barriers as well as it describe the benefits and risks of the systems. The ISFCS played a major role in improvement process of multi-modal and multi-operator coordination within public transportation industry and bridging the gaps with the aim to provide a customer focused and streamlined and integrated public transport Fare Collection system. The customer information and fare collection data are the two main aspects of ISFCS that have the potential to encourage integration of multi modal operators.  Most of the operators lack of responsiveness to the enormous growth of Information Technology which the system adoption would result in economic and societal changes that have significant implications for public operators in terms of serving the public better, providing better Fare Collection services and driving the fundamental improvements in their business operations and organizational structures between operators.