Abstract:

This study aims to identify strategic factors that are crucial for the successful implementation of ERP systems. Although there are many factors that influence the success, this study focuses on strategic factors related to the ERP project environment, namely, Top Management Support, Project Management, and Business Process Reengineering. The study was conducted using a survey questionnaire. The questionnaires were distributed to ERP users in Iranian organizations. A total of 384 responses were collected and analyzed. A significant relationship was found between top management support and project management with ERP implementation success. ERP adopting organizations and managers could gain an understanding of the complexities inherent in ERP installations to avoid barriers and increase the likelihood of achieving desired results. The outcomes of this study are also useful to ERP vendors and consultants to prepare some strategies to overcome the misfit between their ERP products and ERP adopting organizations in developing countries. The findings may be useful to ERP vendors and other organizations in Iran as they could be used as a guideline for future ERP adoption and implementation.