Abstract:

The role of corporate portal on consolidating an organization's internal and external information and knowledge repositories has been recognized by many organizations worldwide including academic institutions. This study examined the strengths and weaknesses (SW) of corporate portal deployment at an academic institution based on faculty members' perceptions. The SW analysis, which is a part of the SWOT (strengths, weaknesses, opportunities and threats) strategic analysis, is very useful to understand an organization’s current position on the deployment of corporate portal. This study illustrated that the deployment of corporate portal at an academic institution is relatively successful. The results suggested that the strengths of the corporate portal are mainly related to information quality and then system quality and recognized personal benefits; whereas the weaknesses are mainly related to system quality and few are related to information and support services quality. Furthermore, this examination provided some insights about success factors of corporate portal.