Abstract:

The objective of this research is to identify the relationship between student satisfaction and academic performance in university students. For this purpose, a mixed methodological approach with concurrent design was applied, combining a quantitative study with 106 students of the last cycles of the Administration career in a private university in Lima and a qualitative study through a focus group with six teachers.

The results showed that student satisfaction influences different aspects of academic performance. Three key factors were identified: (1) participation in academic activities, with moderate levels of contribution; (2) dedication to study, which showed a positive trend; and (3) the organization of teaching resources, where significant deficiencies were detected. Likewise, qualitative findings revealed that students with higher satisfaction show greater commitment in class, greater identification with the university and more active academic participation.

From the analysis of the data, three central dimensions in the relationship between student satisfaction and academic performance are established: student motivation, academic confidence and psychological capital. It is concluded that student satisfaction is a determining factor that influences academic performance and university permanence, evidencing the need to generate strategies that strengthen these aspects.