Abstract:

Research has been covered in the field of Human-Computer Interaction and in the field of design and creation. Very little research has been covered in the area of tax registration systems. No research could be found in the overlapping area of these three fields. This proposes a gap in the academic literature. The paper discusses the implication and influence that Human-Computer Interaction (HCI) has on the design and creation of a web form for first time tax payer registrations in South Africa by means of a literature study. Each aspect of human-computer interaction is broken down into individual themes. For each aspect, the factors that play a direct role in design and creation are discussed. For example, the human component may include factors such as senses, memory, emotion and individual differences. The computer component may include components such as input and output devices, system requirements and physical and logical setup. Norman’s execution-evaluation cycle will be applied to the case study to explain the interaction process. Finally, as a result of the study, the influence of these factors will be used to suggest guidelines for the design and creation of a web form for first time tax payer registrations.