Abstract:

Implementation  and  assimilation  of  information systems  needs  to  be  culturally,  organisationally,  and technologically composed such that their use becomes routinized and  institutionalised,  and  embedded  with  the business’s  work processes and routines. This paper argues that use of technology is  shaped  by  the  mutual interaction  of  organisation’s  internal and  external  technical,  organisational,  and  cultural  subinstitutions.  This  study demonstrates  that  institutionalisation  of technology  occurs  through  environmental,  organisational,  and technical isomorphism,  whereby  organisations  seek environmental, organisational, and technological sanction within their operating environment.