Abstract:
The paper aims at quantifying qualitative evaluation of the quality of public sector entities in a personal dimension. The evaluation tool is frequently a survey. Its output should be numerical so as to allow comparison with outputs from evaluation in other dimensions. Assuming that respondents find it difficult to numerically measure their opinions about the service under review, a three-point scale of qualitative assessment has been proposed, whereas responses are quantified using the Carlson-Parkin method that is known from other areas of economic research.
