Abstract:

There is currently plenty of research concerning the effect of Enterprise Resource Planning (ERP) on business performance. Previous research has shown a mixed relationship between ERP and business performance where some suggested that ERP improves performance while others found that it does not. This paper investigates this topic by analyzing a detailed case-study consisting of an Egyptian SME as a branch of a multinational company. The results indicate that many benefits in business performance were achieved after implementing the ERP by many years, but have also shown that a few benefits previously linked to ERP were not achieved.