Abstract:

Worldwide, the ICT industry is facing many challenges. Growing complexity and the degree of integration of global markets creates a business environment that can not survive without a strong system that incorporates powerful tools and should be open for integration of new information technologies that can occur. ICT companies must have tools that allow them to receive immediate changes in the economic, social, legal and administrative review and correct their appropriate decisions as soon as possible. They must know which are constantly the most popular products on the market that are most profitable customers, products and services we should offer to stay efficient. Outside of competition, companies must continuously worry about optimizing their value chains and improve decision-making process, to maintain effectiveness and remain profitable.