Abstract:

The main objective of paper is an analysis of the impact of the pandemic crisis on the development of e-government, and on the reduction of digital exclusion, on the example of Poland.

The following hypotheses were accepted in the paper: firstly, it was concluded that the crisis caused by the pandemic had an impact on the development of e-government services, causing need for rapid digitalization of the administration, i.e. in a shorter time than the deadlines assumed in the implementation of the EU directives in this area, there was a change in the way the administration (in particular administration providing services) operates; secondly we observe - the increase in digital readiness of the society, - increase in digital competences and thus a decrease in digital exclusion.