Abstract:

This study aimed at identifying the impact of critical success factors of enterprise resource planning system (ERP) on organizational performance. The study used an empirical study to achieve its objectives, the study  sample consisted  of 170 employees who were randomly amounted of ERP users in the Islamic International Arab Bank. the empirical data were analyzed and  results of the study showed  a high significant effect of ERP critical success factors (support of senior management, the efficiency of the IT department, ERP venders support) on organizational performance. The study recommend that organizations must prepare its work system before applying the ERP system, by getting a good support from the senior management, and preparing the human resources in order to guarantee a good application of  ERP system, the management also must has a clear strategies for judging  its corporate performance.