Abstract:

Banking is estimated to be one of the business sectors that will be affected by disruption in industrial development 4.0. Bank Central Asia as the largest private banking company in Indonesia doesn’t carry out a strategy to reduce employees. The purpose of this study was to look at the effect of Transformational Leadership and Organizational Culture with the mediating role of Organizational Commitment on Organizational Citizenship Behavior (OCB) of Bank Central Asia (BCA) employees in the Division of Electronic Operations Centers (COE). The target of the research respondents is permanent employees. The data analysis process uses the SEM-PLS method to see the relationships between variables. The results of the study found that Transformational Leadership didn’t influence OCB either directly or through the mediating role of Organizational Commitment. Instead Organizational Culture has a significant effect both directly and through the mediating role of Organizational Commitment. Therefore, the process of cultural internalization is very important for each employee so that the organization's stated goals can be achieved.