Abstract:

Implementation of the organization's basic strategic assumptions for measurable goals is a complicated and often tedious process. Most often it takes place behind closed doors, among the top management, whose determination and involvement in the implementation of the assumed tasks within the assumed period of time allow to realize actions aimed at achieving the assumed goal. Such an action is very important, because the guarantee of success is the assumption that the whole organization is going in one direction. It is a great challenge to build a clear and unambiguous way of communicating goals and the degree of their realization. The KPIs (Key Performance Indicators) and Result Indicators (RI) are the main tools to help. Tools supporting the Lean process approach in addition to indicators are the SMED method and the Spaghetti Chart method.