Abstract:

The objective of this study is to assess the influence of knowledge management processes on organizational business processes’ and employees’ benefits at an academic institution.  This study particularly investigates the effect of knowledge discovery, knowledge capture, knowledge sharing and knowledge application on business processes’ effectiveness, efficiency, and innovation; and employees’ learning, adaptability, and job satisfaction.  Consistent with the literature and previous research, knowledge sharing produces the highest effect on business processes’ and employees’ benefits. First, supporting knowledge sharing through a corporate portal was positively associated with business processes’ innovation; and employees’ learning, and adaptability.  Second, supporting knowledge discovery was positively associated with business processes’ effectiveness, and employees' learning, adaptability, and satisfaction, whereas knowledge capture was positively associated with business processes' efficiency, effectiveness, and business innovation; and employees' learning.  Finally, supporting knowledge application had the lowest positive association with business processes and employees.  The analysis showed that providing tools that support knowledge application through a corporate portal had a significantly positive effect on business processes’ effectiveness and efficiency; and employee satisfaction.