Abstract:

Increasingly governments worldwide are harnessing the potential of technology to streamline processes, improve service effectiveness and build a stronger link between citizens and government. Despite the potential of IT to revitalise government services, the uptake of e-government initiatives has been witnessed with varying degrees of success. One important factor which can influence e-government uptake is organisational culture. In this paper we argue that culture can promote an environment conducive or non-conducive to e-government uptake. When a non-conducive environment exists it can lead to poor uptake of e-government initiatives. These arguments are illustrated using case studies of two local government councils in Malaysia.