Abstract:

The development of an economy largely depends on the deployment and optimal use of resources and, most importantly, the banking sector plays key role in channelizing the scarce recourses in optimal use by  creating money and innovate in addition to facilitating monetary policies. Therefore, careful evaluation and analysis of the operations of banks to ensure a healthy financial system and an effective economy is essential. In the Modern Banking era, several Key factors via, M- SERVQUAL,MIS, BASEL Rules, Green HRM, Best Managerial & Administrative Practices, Career Growth, leadership and an evaluation of BASEL rules & CAMEL Parameters in Banking Operations etc. have been perceived to be the influencing factors of Business Development through improvement in Operational Performance of banking organizations, selected for the study. The current Modern and highly digital banking culture has created lot of challenges for banking organizations. Under this back drop, an attempt is made to study the Key Success Factor for the Improvement of Operational Performance in the Banking Organizations, in Visakhapatnam, Andhra Pradesh, India. For this purpose, the quantitative study design approach has been adopted with two questionnaires (1-customers, 2-employees). The target population included current customers  and Employees of the Commercial banks, selected for the study and the sample size is determined to be 300 (220 customers and 80 employees) and the data generated from 330 samples of  banking organization have been analyzed with the help of SPSS 25. The study has tested the hypothesis that there is any significance in the variable rescaled component dimensions representing Managerial & Administration, M-Servqual, ICT & MIS, Green HRM and evaluation parameters of select commercial banks and also their Impact on Operational Performance of Select Commercial Banks in Visakhapatnam, Andhra Pradesh, India. Further, The study results have revealed that there is significance in the variables taken for the study via, customers and employees questionnaires and also there is an impact of these Key Success rescaled variable dimensions identified from the study on the improvement of Operational Performance of the banking organizations, selected for the study.