Abstract:

Augmented reality technology (AR), also known as mixed reality, allows to enhance the seen reality with additional, virtual objects, displayed right in front of the user’s eyes. The article presents the concept of using Augmented Reality glasses, to support the maintenance and service staff with additional knowledge about certain machines (like documentation, drawings and plans) and possibility to online video-connect with senior expert from the machine manufacturer support team. The user communicates with the system with simple gestures or voice. Additionally, the article touches the topic of Artificial Intelligence (AI) which will allow the system in the future to dynamically generate real-time hints and recommendations based on a different situation observed.