Abstract:

The article raises the issue of organizational trust, which is being recognized in the management of literature. The main aim of this article is to verify if the various origin-based types of trust has the same or different influence on organizational outcomes. Literature analysis allowed for the distinguish three types of trust: based on calculation, knowledge and identification. Research results have shown that trust based on knowledge and identification positively affect organizational outcomes (where the impact of trust based on identification is stronger). On the other hand, trust based on calculation either does not affect the results or its impact is negative. This means, first of all, that the durability of relationships that build trust has an impact on the results achieved by the organization as a whole: The more permanent the relationships between the participants of the organization, the better results the organization achieves. It also proves that not every type of trust always positively affects the organization's results. The research was conducted on a sample of 143 organizations operating in Poland.