Abstract:

The introduction of Business Process Management (BPM) in public administration is determined by multiple factors. According to different studies, the factors related to Human Resource Management (HRM) are among the most important ones. The aim of the study presented in the article was to identify the HRM factors which occur in the community offices. Subsequently, the identified factors were assessed in the context of their significance in the introduction of BPM in the examined entities. As a result of the conducted study, it was concluded that BPM is primarily influenced by the community offices’ managers regarding the constant improvement of their competences, ensuring the continuous development of employees within offices, as well as providing an organizational environment that increases their responsibility, independence in operations and acceptance of changes.