Abstract:

This study aimed to investigate the relationship between emotional intelligence (EI) and job commitment (JC) of librarians working in public libraries in Malaysia. A total of 180 librarians were selected as the respondents. An instrument was used in this study adapted from Emotional Competency Inventory (ECI) and Job Commitment Questionnaire. All the formulated hypotheses (Self-awareness, self-management, social awareness and relationship management) of EI and JC were supported after correlation test and regression analysis were conducted. The findings indicate that a high level of EI can lead to high commitment. Practically, the study implies that an ongoing concept of EI and training in the library is needed to produce librarians who are empathetic, willing to accept the opinions of other employees provide cooperation and motivate employees. This will indirectly increase commitment and loyalty to serve and work, improving work performance while increasing productivity and job satisfaction in the workplace. This phenomenon would be setting up a management organization. This study has three main implications, implications of theoretical, methodological and practical that can be used by all relevant agencies.