Abstract:

This paper aims to study the relationship between human resource management (HRM) practices (training, supervisory communication, compensation, and benefits) and job satisfaction among employees in the courier service provider. The study hypothesized the relationship between HRM practices and job satisfaction supported by Herzberg’s Two Factor Theory and Affected Theory. A total of 120 questionnaires were distributed to employees of the courier service provider. A total of 110 useable were returned which yielding a response rate of 92 percent. The collected data were analyzed statistically using multivariate statistics which included factor analysis, reliability analysis, correlational analysis, and multiple regression. Results showed that supervisory communication is significantly positively related to job satisfaction. However, there was no significant relationship found between training and job satisfaction, as well as compensation and benefits with job satisfaction. Hence, only one hypothesis out of three was supported. This study had theoretical implications contributed to the literature on HRM practices, namely training, supervisory communication, and compensation and benefits, toward job satisfaction. It shed some lights to the supervisor to communicate effectively to their subordinates. As a conclusion, this study discovered the growing importance of the  HRM practices in affecting job satisfaction among the courier service provider employees.