Abstract:

The main purpose of this research is to address the relationship between the European Foundation for Quality Management (EFQM) excellence model enablers (EME), innovation performance and business performance. This research uses empirical data obtained from Russian organizations that have won the EFQM prize for excellence. Exploratory and confirmatory factor analyses were conducted to evaluate the reliability and practicality of latent variables and constructs. This research uses a quantitative approach. The proposed model and the research hypotheses were tested using structural equation modelling. SPSS and AMOS were used to conduct statistical data processing based on 110 completed questionnaires. The results of the research confirm the proposed hypotheses that the EFQM EME have a positive effect on both innovation performance and business performance of organizations operating in Russia.