Abstract:

Nowadays, the growing interest in information technology (IT) systems implementation in road freight transport companies is observed. Managers of transport companies apply these systems, i.e., to save time and improve companies’ operation. However, implementation of these systems deals with the number of problems and barriers. The aim of the article is to identify the directions of IT systems development and assess their impact on the efficiency of operational processes performed in road transport companies. The case study of companies operating in Greater Poland Voivodeship in Poland was considered. A diagnostic survey was used to conduct the research, opinions of employee of transport companies operating in Greater Poland Voivodeship in Poland were analysed. The benefits, problems and barriers to the implementation of modern IT systems in transport companies were identified and assessed by transport companies representatives. Research results revealed that according to respondents’ viewpoint cybersecurity and data protection, intelligent driver assistance systems and artificial intelligence applied for data analysis are the main expected directions of IT systems development in road freight transport companies. The article is concluded with recommendations for supporting the digital transformation of the road freight transport companies.