Theoretical Approach of the Issue of the Quality in Services

Oana VLĂDUŢ, Petruţa MIHAI, Iulian-Claudiu DUŢU, Mihaela-Florentina DUŢU and Maria-Valia MIHAI

Abstract:

Industrialization and strong development of various branches of manufacturing industry have enabled the companies reach higher quality levels and lower percentages of rejects. In the services area, however, it is more challenging to have a uniform level of quality, due to the plethora of factors involved in this process.