Abstract:

Our research paper aims to present the subject concerning theoretical contributions regarding performance and the way to achieve excellence in a business organization. As research economists we strongly believe that the future of any type of society stands in its on-going power to generate performance and better anticipate the need of correct and reliable knowledge, in order to achieve excellence. Moreover, the “art” of generating excellence in a business organization means to generate useful value done through the process called generically the business process management. Business process management is a reliable source that can truly ensure competitiveness at an organization’s level and generate performance and excellence. Our study starts with an introduction in which we emphasized the place of both performance and excellence in a business organization and which are the main triggers that generate performance and excellence; we continued with a literature review in which we have presented the opinions that academics, researchers and specialists regarding performance and excellence in a business organization; we presented the perspectives for a society in continuous development: from “performance” to “excellence”, performance indicators, as drivers of nowadays society, the way to getting from the “quality control” to the “total quality management” and the one to getting from the “total quality management” to the “managerial excellence”, as well as the evolution of quality standards: ISO 9000 family.