Abstract:

This paper has the aim to identify a determinist relationship between companies’ performance and their ICT usage. Based on a literature review which seems to support the main hypothesis of our research positing that the usage of ICT by firms is a mean to improve their performance, we developed a stochastic formulation of a relationship in which different aspects of the ICT use were retained as explicative constructs of performance improvement. This relationship was empirically tested based on data collected from a sample of Tunisian companies.

The obtained results suggest that ICT usage by companies contributes to increasing their performance, especially the exporting ones. This study draws attention to the dependence of the performance improvement on the existence of required competences, the net culture, the horizontal organizational structure and the use of ICT by partners of the firm.