Total Quality Management and its Effects on Organisational Performance (A Study of PZ Cussons Plc. Lagos, Nigeria)

Jane,C. Kalu, James, N. Obi, Titilope,M. Odejobi, Beckley Bidemi Chidera, Oloruntoba Anuoluwapo Maria and James Obiri

Abstract:

This study concentrated predominantly on the effects of Total Quality Management (TQM) practices on the performance of organisation. This concept has been projected to advance a firms performance and has acquired substantial attention in contemporary researches. The study sought to survey how the commitment of top management can improve total quality practices in the organisation, how continuous improvement of processes and products can boost productivity and to ascertain the link between employee training and the creation of quality products and services. The population studied covered 315 respondents of PZ Cussons Plc. Lagos, Nigeria. A combination of primary and secondary data was gathered to determine the outcome of this research. Data gathered was analysed using the SPSS version 25 (Statistical Packages for Social Science) to determine the frequencies, means (descriptive statistics), regression, and correlation statistics. Using the survey method, 315 questionnaires were administered to respondents but only 292 was retrieved and analysed statistically. Following each hypothesis tested, it was revealed that top management commitment have an effect on total quality management  practices, continuous improvements of functional areas in the organisation have an effect on productivity, and there is a significant relationship between employee training and development and product quality. Finally, it was concluded that, for organisations to survive in the present competitive world, total quality management practices is the most enduring strategy to adopt. TQM depicts a firm’s total commitment to rendering quality products and services to its customers, enhancing reduction in cost, increasing the confidence of members of staff, and providing an efficient production which makes quality management a fundamental strategy for business success. The study therefore recommends that modern organisations should make the adoption of TQM practices a priority in view of its positive contribution to organisational performance.