Abstract:

Beside industrial product and solution businesses industrial services become increasingly important due to the need to reduce total cost of ownership in plant business. To identify future trends, challenges and success factors of industrial services, the authors conducted a web-based survey and polled specialists regarding such services as well as the corresponding information systems. The results corroborate that well known trends like remote services, condition monitoring and predictive maintenance will play an important role in the future. The experts are aware of the increasingly important role information systems will play in the future due to the technical nature of these upcoming trends. The survey also shows that the experts are not very satisfied with the support that information systems give them today and prioritize formalized challenges in industrial service business, that help information system suppliers to systematically innovate their products.