Abstract:

The adoption and use of AI-Enabled ERP systems depends on a wide range of factors influencing user acceptance, including social, organizational, behavioral and technological aspects, among others. Throughout this study, we seek to explore certain theoretical foundations that can provide an in-depth understanding of the key determinants of user behavior as to whether adopt or reject these new technologies. To this end, we performed a general review of the theories covering the diverse aspects shaping the behaviors of users, and opted to focus our study on three theories, namely UTAUT2, Diffusion of Innovations, and Perceived Value Theory. Subsequently, we developed an initial multi-theoretical framework aiming csomprehension of user acceptance of AI-Enabled ERP systems.