Abstract:

The research investigates the user acceptance of automated teller machine (ATM) and transit applications embedded in Malaysia’s national identity smartcard named as MyKad. A research framework was developed based on the Unified Theory of Acceptance and Use of Technology (UTAUT). A questionnaire survey was conducted on 100 MyKad holders residing in Multimedia Super Corridor and descriptive statistics were used to analyze the survey data. The results show that Malaysians are unsure of their intention to use the two applications. They lack in understanding about their usefulness and the effort needed to use them. Consequently, there is no social support in their usage, and the applications have no credibility and would cause anxiety when used. Besides, it is perceived that there are insufficient facilitating conditions to use the applications. Recommendations are given to improve acceptability. The study is useful for those countries interested in increasing the acceptability of their multipurpose national identity smartcard applications.