Abstract:

The purpose of the research presented in the paper is to define key expectations of victims, arising from specific experiences of workplace mobbing. The research seeks to answer the following problem questions: What sufferings can verbal and non-verbal hostile behaviour acts cause for the victim of workplace mobbing? What personal characteristics of the individual can increase the risk of becoming the victim of workplace mobbing? What are the expectations of help for victims of workplace mobbing? The study was conducted employing the methods of structural analysis and synthesis of scientific literature. At the theoretical level, the results of this study contribute to a better understanding of the expectations borne by the victims of workplace mobbing and provide for possible directions for further theoretical and empirical research. At the practical level, a better understanding of the psychological and social expectations of the victims of mobbing can help create and develop more individual-oriented organizational policies for prevention of mobbing and intervention.