Abstract:

While the concept of knowledge management (KM) has been around since the early nineties, its acceptance as a tool to solve specific business issues has only recently been recognized. However, to many organizations, implementing a knowledge management strategy can initially appear to be a daunting and overwhelming task. Many questions must be addressed before users feel comfortable investing in a KM solution, including: Where do I begin? What technology do I need? How do I ensure the process is managed correctly? How do I measure the effectiveness of my knowledge management solution?