Abstract:
To improve its public service, Jakarta City government has started adopting the use of social media. They started utilizing Twitter, Facebook, and YouTube to disseminate information to public. This study look into that initiative. The result shows that this initiative has mixed results. While their YouTube channel is quiet successful, its Twitter account and Facebook page still need some improvement. However, the public has accepted YouTube as one of the sources to find information about government business. Certain videos on this government YouTube channel are quite a hit with high numbers of viewing. Those are especially videos related to increase of transparency such as budget hearings.
