Idongesit Oto ESHIETT, Mukhtar Y. ABUBAKAR, Oto Eyamba ESHIETT and Adekemi EKANOYE, “Customer Satisfaction on Billing Process in Nigerian Energy Sectors,”Proceedings of the 33rd International Business Information Management Association (IBIMA), ISBN: 978-0-9998551-2-6, 10-11 April 2019, Granada, Spain, p 1747-1758.
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