Carlos Javier AYALA-REGALADO, “Satisfaction In Business Relationships: Literature Review, Challenges and Perspectives,” Proceedings of the 38th International Business Information Management Association (IBIMA), ISBN: 978-0-9998551-7-1, ISSN: 2767-9640, 23-24 November 2021, Seville, Spain, p 128-158.
Jose Jaime BAENA ROJAS and Giovanny CARDONA MONTOYA,“Elemental considerations about the largest FTA in the world between the EU and Japan,” Proceedings of the 33rd International Business Information Management Association (IBIMA), ISBN: 978-0-9998551-2-6, 10-11 April 2019, Granada, Spain, p.6119-6128.