Kuan-Yin LEE, Yi-Jing ZHONG and Pei-Yi LIOU,“Investigating the Relationship between the Perceived justice, Post-recovery Satisfaction and the Repurchase Intention in online and offline channel,” Proceedings of the 33rd International Business Information Management Association (IBIMA), ISBN: 978-0-9998551-2-6, 10-11 April 2019, Granada, Spain, p 1073-1079.
Kuan-Yin LEE, Yi-Jing ZHONG and Pei-Yi LIOU, “Service Recovery Satisfaction and Repurchasing, Switching Channel Behavior Research-The Interference Effect of Brand Equity,” Proceedings of the 33rd International Business Information Management Association (IBIMA), ISBN: 978-0-9998551-2-6, 10-11 April 2019, Granada, Spain, p 1080-1089.