Hamdi Ben Osman et Néji Bouslama, “L’expérience des produits virtuels : Ses caractéristiques et le rôle de la presence,” Proceedings of the 9th International Business Information Management Association (IBIMA), ISBN: 978-0-9753393-8-1, 4- 6 January 2008, Marrakech, Morocco, p.946-964.
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