Philipp Küller, Marcus Vogt, Dieter Hertweck and Mariusz Grabowski, “A Domain Specific IT Service Management Approach for Small & Medium Enterprises,” Proceedings of the 16th International Business Information Management Association (IBIMA), ISBN: 978-0-9821489-5-2, 29-30 June 2011, Kuala Lumpur, Malaysia, p. 1795-1807.
IBIMA University research web pages are meant to showcase universities’ published research output at IBIMA International Conferences’ proceedings.
IBIMA Conferences and their published Proceedings since 2003 are well trusted by more than 2490 Universities around the world and are internationally highly ranked and indexed.