Maria José Palma Lampreia DOS-SANTOS, Nawaz AHMAD and Aisha Yusuf MESIYA, ”Factors Affecting Customer’s Online Purchase Behavior: The case study of Karachi, PK,” Proceedings of the 36th International Business Information Management Association (IBIMA), ISBN: 978-0-9998551-5-7, 4-5 November 2020, Granada, Spain, p 3327-3340.
Jorge COSTA, Rubén PEREIRA and Ricardo RIBEIRO, “ITSM Automation – Using Machine Learning to Predict Incident Resolution Category,” Proceedings of the 33rd International Business Information Management Association (IBIMA), ISBN: 978-0-9998551-2-6, 10-11 April 2019, Granada, Spain, p.5819-5830.