Jean-François Lemoine et Jean-François Notebaert, “L’influence des agents virtuels sur la confiance des internautes vis-à-vis d’un site Web,” Proceedings of the 11th International Business Information Management Association (IBIMA), ISBN : 978-0-9821489-0-7, 4- 6 January 2009, Cairo, Egypt, p 1660-1667.
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