Hamid Jafari and Abdollah Aghaie, “Customer Knowledge Management and Customer Lifetime Value in Loyalty Management,” Proceedings of the 8th International Business Information Management Association (IBIMA), ISBN: 978-0-9753393-7-4, 20- 22 June 2007, Dublin, Ireland, p 517-526.
Abdollah Aghaie and Hamid Jafari Khaledabadi “Online Customer Segmentation Based On Lifetime Value” Proceedings of the 6th International Business Information Management Association (IBIMA), ISBN: 978-0-9753393-5-0, 19- 21 June 2006, Bonn, Germany, p 818-826.