Aihie Osarenkhoe, Mabel Birungi Komunda and Jotham Mbiito Byarugaba, “Service Quality: A Mediator of Customer Complaint Behaviour and Customer Loyalty,” Proceedings of the 26th International Business Information Management Association (IBIMA), ISBN: 978-0-9860419-5-2, 11-12 November 2015, Madrid, Spain, p.2685-2702.
Sarah Watera, M. Muhwezi, Joseph Ntayi and Nixon Muganda Ochara, “The Impact of Information Technology Integration on Supply Chain Agility in the Medical Supplies Industry in Uganda,” Proceedings of the 21st International Business Information Management Association (IBIMA), ISBN: 978-0-9860419-0-7, 27-28 June 2013, Vienna, Austria, p.1525-1539.
Nixon Muganda Ochara, Dawit Asmelash and Samali Mlay, “GroupThink Decision Making Deficiency in the Requirements Engineering Process: Towards a Crowdsourcing Model,” Proceedings of the 19th International Business Information Management Association (IBIMA), ISBN: 978-0-9821489-8-3, 12-13 Nov. 2012, Barcelona, Spain, p.1654-1674.