Stefano Santo Sabato, Federico Pici, Anna Lisa Guido and Alberto Bucciero, “Social Software and Online Collaboration Tool: A Comparison Based on User Expectations,” Proceedings of the 27th International Business Information Management Association (IBIMA), ISBN: 978-0-9860419-6-9, 4-5 May 2016, Milan, Italy, p. 1188-1399.
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