Umbas KRISNANTO and Nurul Ardila SARI, “Emotion Affects Negative Satisfaction at The Gas Station Shop and Implication for Future Research,” Proceedings of the 38th International Business Information Management Association (IBIMA), ISBN: 978-0-9998551-7-1, ISSN: 2767-9640, 23-24 November 2021, Seville, Spain, p 8503-8509.
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