Norhayati HUSSIN and Muhamad Fairos MOHAMAD SHAH, “Technology Impact of Customer Relationship Management Performance Characteristic among Logistic Operators SME’s“ Proceedings of the 35th International Business Information Management Association (IBIMA), ISBN: 978-0-9998551-4-0, 1-2 April 2020, Seville, Spain, p. 1010-1022.
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