Claudio Vitari, Samuele Astuti, Jennifer Moro, Aurelio Ravarini, and Marco Tagliavin, “A Framework for Evaluating Knowledge Management Systems,” Proceedings of the 1st International Business Information Management Association (IBIMA), ISBN: 978-0-9753393-0-5, 16- 18 December 2003, Cairo, Egypt, p.42-45.
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