Warda Allouache and Abdelaziz Khadraoui, “Méthode évolutive pour la gestion de la conformité des services avec le cadre légal: Application au domaine de l’assurance maladie en Algérie,” Proceedings of the 13th International Business Information Management Association (IBIMA), ISBN: 978-0-9821489-2-1, 9-10 November 2009, Marrakech, Morocco, p 1231-1240.
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