Brian D. Janz and M. Jeff Brittain, “Enhancing IT Intrapreneurism in Big Pharma: Incorporating Human-Centered Design at Merck Consumer Care,” Proceedings of the 27th International Business Information Management Association (IBIMA), ISBN: 978-0-9860419-6-9, 4-5 May 2016, Milan, Italy, p.1588-1596.
Xihui Zhang, Tao Hu, Colin Onita, M. Shane Banks, “From Business Intelligence to Real-time Business Intelligence: Imperatives and Guidelines,” Proceedings of the 9th International Business Information Management Association (IBIMA), ISBN: 978-0-9753393-8-1, 4- 6 January 2008, Marrakech, Morocco, p 614-617.